1. Only the good stuff
We will only use your data to process your order and deliver your products to you, improve our Demonix services, give you the most out of your Demonix experience, and keep you in the loop about things that might interest you.
2. Locked down
We’ll protect and secure your data.
3. Straight talking
We’ll always talk your language and be open – no nonsense, no surprises.
4. You're in control
You decide if you want to hear from us and how you hear from us.
5. Just the essentials
No unnecessary information – if we don’t need it, we won't collect it.
Privacy Policy.
Protecting Your Privacy
At Demonix, we are committed to protecting your privacy and security. We are customers ourselves of Demonix, so we totally appreciate and respect how important privacy is.
For all Demonix services, the data controller — the company that’s responsible for protecting your privacy— is Demonix Limited.
Full Privacy notice
• How we use your information
• Sharing your information
• Marketing messages
• Your rights
• Contact us
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your Personal Details.
What we do
Why we do it
Identify you when you visit our website or contact us.
Deliver your purchases to you.
Send you account and service updates, order confirmations, and updates to our Terms and Conditions.
Manage your participation in any promotions, offers, , or discount schemes, or competitions you choose to participate in.
Direct you to the right part of our website.
Send you information about our products and services.
Send you surveys and to ask for other feedback.
Send you a discount code when you ‘refer a friend’ to DeMonix.
If you’ve raised a legal concern to us, we need to let you know when your concern has reached us and keep you updated on how our investigation is going.
Checking your identity helps us to keep your information safe from fraudsters. We have a legal obligation to do this and it’s also important for DeMonix as a business.
It’s an important part of our contract commitment to you. We need to use your name and contact details to send your order.
To keep you informed of any changes to Demonix services.We have a legal obligation to do this and it’s also important for DeMonix as a business.
To ensure you receive any discounts or offers relevant to you at the time (e.g. student discounts)., or that you can take part in any competitions you enter.
It’s important to us that you get the best out of your Demonix shopping experience and get you to the products that you want faster.
We’ll only do this with your consent - it’s up to you to choose when you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer.
We’ll only send requests for consumer insight surveys if we have your consent to do so. For others, such as our customer service surveys, product reviews, or feedback requests, we appreciate your help in improving our services and products for you.
We’ll only do this with your consent.
We have a legal obligation to do this under the Digital Service Act and it's also important for DeMonix to do as a business.
Your Payment Information.
What we do
Why we do it
Take payment and give refunds.
Keep a record of any financial transactions with you.
It’s important to us and an important part of our contract commitment to you.
We need to know what you have paid for and we have a legal obligation to do this.
Your Contact History With Us.
What we do
Why we do it
Provide customer service and support.
Improve the services and support we provide to you.
It’s an important part of our service and also part of our contract commitment to you.
It's in your and our best interests for us to train our staff so that you get the greatest services and support from us.
Your Purchase History & Saved Items.
What we do
Why we do it
Help you keep track of items you like, update you when we have new availability (our ‘back in stock’ emails) and let you share them, your way.
Handle returns in accordance with our Terms and Conditions and provide customer service and support.
We match your purchases to links from affiliates affiliates who might have introduced you to DeMonix, so they know when they have made a successful introduction.
To provide recommendations based on your style, budget and personal preference.
To help you get to the products that you like faster and so you can get the best out of our products and your account.
It’s an important part of our contract commitment to you, and, after all, we can’t provide a refund if we don’t know what you’ve bought!
It is important for us to generate new customers through different sources so we have a number of “introducers” who direct new customers to us or promote our products on their sites..
So we can provide you with the best service possible and speed up your shopping experience - it's in your and our best interests.
Information about your phone or PC.
What we do
Why we do it
Identify you when you visit our website.
Improve our website and set default options for you (such as language and currency).
Show you demonix.online adverts as your browse the web.
Monitor visitors to our site and analyse their behaviour.
If we can remember you, you get the best shopping experience – it’s in your and our best interests.
It is important for us that you get the best shopping experience – it’s in your and our best interests.
So you can see our latest products and deals that we think you will love. It is important for us to show you things we think you will like.
To protect our website and to help make our service better. We have a legal obligation to do this in relation to fraud or malicious activity.
Information from Social Media or accounts you link to us.
What we do
Why we do it
We allow you to use your Social Media account to log on to DeMonix simply and easily without having to create a specific account.
We keep a record of your Social Media handle, and the other information that is made available to make it easier for you to use demonix.online and purchase the items you want!
Social Media Interactions With Our Accounts.
What we do
Why we do it
Monitor our customers views or opinions.
If you tag Demonix or post to our pages, we may ask to use your photo, on our site or Social Media pages.
It is important for us to know what you think about us. We may want to respond to you or react, particularly if you are unhappy with something.
The best representation of your Demonix, is you! We want to celebrate you as well.
You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and/or aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis (for us and the brands sold through our site and app), improving our site and app, and developing new products and services.
Fraud prevention and detection
We use any of the above categories of information to identify, prevent and detect fraud, against either you or against Demonix. Detecting and preventing fraud is an unfortunate, but an absolutely essential part of our service and our contract commitment to you. Legally, we have to do this, and it is very important for us.
We also use Purchase history data to protect our service and uphold our Terms and Conditions as part of our contract commitment to you, as part of this we may make use of computer-system decisions to protect Demonix and our service. Your rights in relation to this are detailed below.
Sanctions screening
We use any of the above categories of information to ensure that we comply with any sanctions requirements that we’re legally bound to adhere to.
Personalising your experience
We use the data we collect to help us provide you with the best service, the best shopping experience and to show you the latest and greatest products and services that we think you will love.
If you choose to interact with our online virtual stylist chat function, we’ll process the personal data that you give to us so we can provide you with the best responses and recommendations. We’ll only do this with your consent. We will also store the chat history so we can learn from it and make improvements to the feature.
Who sees your information
We share your data with the following categories of companies as an essential part of being able to provide our services to you:
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Companies in the Demonix group, as sometimes different parts of our group are responsible for different activities.
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Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
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Brand Partners that send purchases directly to you. We'll make it clear if this applies when you place your order. We may also share your personal information with brand partners if you raise a serious complaint about a product of theirs that you’ve purchased through Demonix or if you tell us that you haven’t received your order.
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Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
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Affiliates who help us reach out to potential new customers or promote our products on their websites.
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Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions.
You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:
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Social Media sites (for example if you choose to use a social media account to login to Demonix) and other companies approved by you.
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Other third-party payment providers, when you choose to use their payment services
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Companies that we partner with to host competitions, and service providers that enable us to host those competitions, manage entries, contact winners and deliver prizes.
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Partners that help us provide services such as our ‘refer-a-friend’ feature.
If you would like to know more about the third-parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below.
We may provide third parties, such as our brand partners or marketing partners, with information about our customers and their purchases. Before we do so, we will make sure that this information does not identify you, for example by aggregating it, anonymising it or removing personal identifiers from it unless we have your consent to share your information for marketing purposes.
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If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.
How to stop marketing messages from Demonix.online
You can control the marketing communications you receive from us through the Contact Preferences section of your DeMonix account. You also have the following options:
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Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.
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Text Messages: You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication.
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Any method of Marketing: You can contact our Customer Care team. Once you do this, we will update our records to ensure that you don’t receive further marketing messages.
If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.marketing purposes.
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You have a lot of rights relating to your personal information, although these are not absolute rights.
Your rights are:
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The right to be informed about how your personal information is being used (like this notice!)
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The right to access the personal information we hold about you.
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The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your account.
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The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
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The right to stop direct marketing messages, which you can do through your account.
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The right to withdraw consent for any consent-based processing at any time.
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The right to request that we transfer or port elements of your data either to you or another service provider.
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The right to ask us to explain any automated decision about you.
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The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have one month in which to respond to you. Our contact details are at the end of this privacy notice.
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We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:
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Have any questions or feedback about this notice
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Would like us to stop using your information
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Want to exercise any of your rights as set out above or have a complaint please don’t hesitate to contact us.
You can contact our data protection team directly by emailing contact@demonix.online or you can contact our Customer Care team via our help pages. You can also write to us at:
DeMonix
Data Protection officer
Address here
UK
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Privacy.
We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it.