Returning an unwanted item?
We get it - sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. Please always check the product information section for the item you have ordered available on our website or app for details on whether the item is returnable.
Nothing in this Returns Policy affects your statutory rights.
You have 14 days from the day of delivery or the day the order becomes available for collection at your nominated store or collection point to return an item to us for a refund. The refund will be issued to your original payment method.
We aim to refund you within 14 days of receiving the returned item.
If you create a return for an item during the above timeframes but you can't return it to us for some reason within the same time period due to extenuating circumstances, please get in touch - but any refund will be at our discretion.
 
After that?
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.
 
Original Condition
​If an item is returned to DeMonix or an DeMonix Brand Partner in an unsuitable condition (worn, damaged, etc.) or outside of the returns timeframe, DeMonix or an DeMonix Brand Partner won't be able to give you a refund. In the event that the item will be sent back to you, you may be asked to cover the delivery costs.
 
DeMonix or an DeMonix Brand Partner will inspect all returns. The return policy for orders sold and shipped by an DeMonix Brand Partner is at the discretion of the brand. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached.

Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back to us, please ensure that you get have your returns sent via tracked delivery so you have proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use
Where we suspect fraudulent activity and/or we notice unusual or suspicious activity with your account, we might have to withhold issuing a refund and block your account and any associated accounts.
Such activity includes but is not limited to: claims relating to orders not being received or items missing; unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but using them for longer periods, then returning them;  where we refuse multiple returns by you; or returning items worn/used and not matching what was originally ordered.
If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach our warehouse.
Please note: we reserve the right to take legal action against you if the items you return don't match what you ordered.

Want to exchange an item?
We don’t offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order!